Outsourcing IT Managed Services: Why and When Companies Do it
The term outsourcing refers to the process of obtaining services externally. Now, many are wondering as to why and when companies turn to outsourcing instead of getting that service from the inside. Obviously, a company would outsource if it does not have anybody, or any department with the skills or resources needed for a particular purpose. In another scenario, compared to hiring from within, it is by far cheaper for the company to outsource or assign tasks and responsibilities to someone who is from outside of the company, more likely offshore. With outsourcing, the company realizes big savings on human resources.
More and more modern organizations hire people externally. There are many areas in the company where outsourcing can be of use, however as to which area, the decision will be based on how big or small the company is. Meanwhile, departments like accounting can outsource the task of bookkeeping, for example. IT managed service could benefit from it, too. The Cost to maintain an IT department inside the company is the reason that companies now tend to outsource that function. Yet it cannot be denied that companies do need people to take care of IT. This is where outsource IT managed service comes in.
It should be noted that one should, at all times, care for outsourced workforce in the same way the company would for its own employees. Keeping the freelancer is just as important as finding the best freelancer. Before, outsourcing a certain job, one should also consider that cheap service could also mean not so impressive results. Similarly, costly service does not mean quality work automatically. Therefore one should first research on what the average cost would be before hiring IT managed services. On this note, learning how much the other companies are paying for this task can give valuable information. Before saying yes to anybody, discuss first certain expectation and see if both of you can agree with certain important things. It is necessary for both parties to fully understand what needs to be done and how it should be done. In the meantime, if a company is already tied with a company that offers IT managed services, but is not happy with it, the organization should replace that company immediately. Remember that the goal is to get the most out of what you have spent knowing that the goal of outsourcing is to cut cost.
In summary, it is important to do a lot of research regardless of whether you have been doing outsourcing for years already or it is your first time to hire IT managed services from external groups. Don’t immediately hire the first one that comes to your path. Gather as many information as you can. Compare at least two providers before saying yes to one. Getting the full advantage of a hired IT Managed Services is an indicator that the company is working with the right contractor.